Terms of Service
Last updated: July 13, 2026
Plain-language terms for using The Host Insider dashboard and related content. By purchasing or accessing the dashboard, you agree to the terms below.
Not affiliated with Airbnb
The Host Insider is an independent product, created by a former Airbnb resolutions team member drawing on that professional experience. The Host Insider is not affiliated with, endorsed by, sponsored by, or officially connected to Airbnb, Inc. in any way. "Airbnb" is a trademark of Airbnb, Inc., used here only to describe the subject matter of this product. All guidance reflects the personal experience and opinion of the creator, not an official Airbnb position, and Airbnb's actual policies and support decisions may differ from what's described here at any time.
What you're buying
A one-time $27 purchase gives you lifetime access to The Host Insider dashboard: a searchable, web-based reference covering guest-dispute positioning, listing optimization, and related hosting guidance. Access is delivered via a personal access code after purchase.
No guaranteed outcome
This dashboard shares an approach and specific examples based on real experience. It is educational guidance, not a guarantee of any specific result — including, but not limited to, review outcomes, refund decisions, booking volume, or how Airbnb support handles any individual case. Every situation is different, and Airbnb makes its own independent decisions in every dispute.
Your access code
Your access code is for your personal use as a single host/account. Please don't share, resell, or publicly post your code. We reserve the right to revoke access in cases of clear misuse.
Refunds
We offer a 14-day, no-questions-asked money-back guarantee from the date of purchase. To request a refund, contact us using the details below.
Intellectual property
All content inside the dashboard is owned by The Host Insider and provided for your personal, non-commercial use. Redistributing, reselling, or publicly republishing the content is not permitted.
Changes to the dashboard
The dashboard is a living product. Content may be added, updated, or revised over time as part of your lifetime access, at no additional charge.
Limitation of liability
The Host Insider and its creator are not liable for any loss, damages, or dispute outcome arising from your use of this dashboard or its guidance. Use your own judgment, and consult a qualified professional for anything requiring legal or financial advice.
Contact
Questions about these terms: reply to any Host Insider email, or reach out via the contact method listed on our main site.