Host Insider ProA private, hosts-only community for Airbnb hosts who want better listings, more bookings, smarter systems, and practical guidance when things go wrong.
Learn. Optimize. Protect. Grow.
3+ yrs
Inside Airbnb's Resolutions team
3,000+
Real host & guest disputes mediated
Hosts only
Positive, practical community
Fact-based
No hype. No secret hacks.
The reality of hosting
One guest complaint can turn into a refund request. One reservation problem can create hours of stress. One bad review can leave you wondering what to do next.
And when bookings slow down, most hosts start searching Facebook for answers, only to find conflicting opinions, outdated advice and “algorithm hacks.”
Host Insider Pro exists to give hosts a better place to learn, ask questions and solve real problems together.
You don't have to figure it out alone.
What's inside
01
Photos, titles, descriptions, guest expectations and practical ways to make your listing stronger.
02
Pricing strategy, occupancy, revenue thinking, marketing, direct bookings and systems to help you grow.
03
Use AI, automation and modern tools to save time, improve your workflow and build better marketing systems.
04
Real-world scenarios, refunds, disputes, guest problems, support cases, documentation and practical playbooks.
Host Hangout
Live conversations with other hosts. Bring your real case. Ask questions. Share experiences. Learn from each other.
Host Insider Pro Academy
The Academy is intentionally being built with the founding members. We're not creating hundreds of generic videos before knowing what hosts actually need. Courses, workshops, checklists and playbooks will be built around real questions, real problems and real host experiences.
01
From setup to go-live.
02
Myths vs reality.
03
When it's possible & what to do.
04
Real situations & what to do.
05
Without hiring an agency.
06
Charge smarter, get more bookings.
07
Availability, bookings & avoiding problems.
08
Recorded call library.
Founding members help shape what gets built next.
Join Host Insider ProNew to hosting?
Start with the New Host Checklist: a practical checklist, not a boring course, covering everything worth getting right before your first guest.
Start with the checklistHost Casebook
The Host Casebook is built around real hosting situations, broken down the same way every time.
•Guest requests a refund
•Property damage
•Unauthorized guests
•Guest wants to leave early
•Double booking
•Third-party booking
•Difficult review
•Payment issue
•Guest complaint
•Airbnb Support case
•Evidence and documentation
•Host cancellation situations
Guidance, not guarantees. No outcome is promised for any specific case.
Beyond the listing
Your Airbnb listing is only one part of the business. We'll also explore how hosts can use AI, marketing and automation to save time, build visibility and create additional booking opportunities.
Workshop
Learn to build a low-cost, professional website that can:
No guaranteed direct bookings. Results depend on your own effort and market.
Why learn from me?
I'm Bruno.
For more than 3 years, I worked inside Airbnb's Resolutions team, helping handle difficult situations between hosts and guests. Over that time, I mediated 3,000+ real disputes.
That experience taught me something important: most hosting problems aren't completely random. Patterns exist.
The goal of Host Insider Pro is to turn those patterns into practical guidance hosts can actually use.
I don't have secret Airbnb hacks. I don't manipulate Support. I don't promise outcomes.
I share what I know, explain what I don't know, and keep the community focused on facts.
What makes this different
Most large hosting groups mix hosts and guests, which can quickly turn useful conversations into arguments.
Host Insider Pro is different. It's built exclusively for hosts.
A positive environment where hosts can ask questions, share experiences, discuss real problems, learn from each other, build relationships, and improve their businesses.
Founding members
Right now, you won't find a massive library of finished courses. That's intentional.
Host Insider Pro is being built around real host problems. Founding members help shape:
“I'd rather create 10 resources hosts genuinely use than 100 videos nobody watches.”
First 10 members
Free for life
After the first 10
$7/month
You keep that rate for as long as your membership stays active.
Join Host Insider ProHow we do things here
Facts over hype
Real cases over theory
Hosts helping hosts
No manipulation
No toxicity
Practical action over information overload
Airbnb is not your friend. Airbnb is not your enemy. It's a business partner.
The goal is to understand how the platform works and make better decisions.
Fit check
Not for you if...
Hosting doesn't have to mean figuring everything out alone. Join a private community of hosts who are learning, improving and building better Airbnb businesses together.
Questions
No. Host Insider Pro is an independent community created for Airbnb hosts. It is not operated, sponsored or endorsed by Airbnb.